What turns a window cleaner into an innovator?
In this episode of The Window Pro Podcast, I sit down with Tom Luter from CleanLynk in the UK. Tom shares how he got started cleaning windows as a teenager, why he came back to the trade after office life, and what led him from running a round to building a growing window cleaning supply business.
We talk about a lot more than gear. Tom explains why customer service still matters, why professionalism is lifting the industry, and how innovation is changing the way window cleaners work. We also get into the differences between hybrid, woven, high mod and ultra high mod carbon fibre poles in plain English, so you can better understand what matters and why.
Tom also opens up about the realities of importing products, the cost pressures suppliers face, and why safety around overhead power lines deserves far more attention. There’s also some practical wisdom in here about buying the right daily-use pole, keeping backup equipment on hand, and building a business that can handle the unexpected.
If you’re a solo operator or small business owner who wants to run a more professional, more resilient window cleaning business, there’s plenty in this conversation for you.
Thank you for listening and to help our podcast, please consider supporting the show with a paid Substack subscription (link below). Thank you so much!
This episode is powered by Squeegee App — the software I use to schedule my window cleaning business. Whether it’s scheduling, reminders, quoting, or invoicing, Squeegee App has it all.
Sign up with the following code and save 10% for the first 12 months: https://sqgee.com/signup/mcrae
